List Price: $355.50
Sale Price: $213.18
Today's Bonus: 40% Off
It is a modern and nice looking lamp but I had quite a few issues with it which forced me to return the item. First of all I have to say that it was not sold by Amazon but by a company named Stack and Stack through Amazon in backed by Amazon guarantee which puts a lot of pressure on small firms to handle returns properly.
The first thing you discover when open the box is a low quality styrofoam which breaks down when you touch it and creates mess on the floor. Lamp I got came without assembly instructions and some assembly part, as if they forgot to put the packet with those items into the box. I contacted Stack and Stack couple of times asking for missing parts and after couple of weeks manufacturer finally sent them to me. The next step was assembly there were no issues until I tried to to attach the glass shade on the top metal shade they simply did not match no matter how I arranged them. I contacted Stack and Stack again and sent them the picture and they contacted manufacturer couple of times. Manufacturer was insisting that I am doing something wrong. I tried few more times since liked the lamp and did not want to return it but to no avail. Eventually I said it's enough if I cannot return the item I will ask Amazon for a refund. At this point Lite Source agreed to issue RMA. Return process was painless I dropped the item at FedEx and after couple of week manufacturer admitted that the item was defective and Stack and Stack fully refunded the purchase. I give it three stars because it is fine product for the price minus one star for missing parts and one star for the defect.
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